What to Anticipate from Your Language Services Provider during CMS Test Call Season

A lower rating could lead to the loss of millions in reimbursements. Therefore, it is important to choose the right language services provider (LSP) to ensure success on these calls. When selecting an LSP, look for a partner that treats you as a partner.

Communication and collaboration are key during test call season, so your LSP should offer support, communication, and feedback throughout the process. Be sure to ask about their support around CMS test calls, reporting metrics, and processes for handling concerns. Additionally, choose an LSP that is committed to ongoing improvement.

They should have a comprehensive plan in place for CMS season and continuously refine their processes to ensure efficient interpreter connections. Ask about their preparation for the testing period, systems for prioritizing CMS calls, and methods for monitoring interpreter performance and accuracy. Lastly, prioritize high-quality interpreters when selecting an LSP.

Experienced interpreters familiar with CMS regulations and terms are essential for successful test calls. Ensure that the LSP has a rigorous credentialing process and QA program in place to monitor interpreter performance and prepare them for CMS test season. By partnering with the right LSP and focusing on continual improvement, preparation, and high-quality interpreter services, you can increase your chances of success during the CMS Accuracy & Accessibility Study and improve your organization's star rating.